Returns & Refunds

Effective date: April 10, 2026

At 24 Hours Vape, we keep our returns and refund policy simple. Please read the terms below before placing an order.

1. Order Cancellation Before Shipment

Orders may be cancelled and refunded before the order has been shipped. If you need to cancel an order, please contact us as soon as possible.

2. Orders After Shipment

Once an order has been shipped, it is not eligible for cancellation, refund, or return.

3. Opened Products

We do not accept returns or refunds for opened products.

4. Return Eligibility

In general, returns are not accepted once goods have been dispatched. To avoid any issues, please make sure your order details are correct before payment, including:

• Product model
• Flavor selection
• Quantity
• Shipping address
• Contact information

5. Refund Processing

If a refund is approved before shipment, it will be returned through the original payment method where possible. Processing times may vary depending on PayPal, credit card providers, or payment institutions.

6. Damaged or Incorrect Orders

If you believe you received the wrong item or your order arrived with a serious shipping issue, please contact us promptly with your order number and clear photos so we can review the case.

7. Contact Us

For refund or order support, please contact us at:
Email: [email protected]
Phone / WhatsApp: +86 186 7669 7562